Our Company

Give Me My Money Limited is a private limited company registered in England & Wales (registered number 6391273). Our registered office address and our principal trading address is One Caspian Point, Caspian Way, Cardiff, CF10 4DQ. Give Me My Money Limited is regulated by the Ministry of Justice in respect of regulated claims management activities. You can get more information on how we are regulated from their website at:

http://www.claimsregulation.gov.uk/

Give Me My Money Limited is also licensed by the Office of Fair Trading under the Consumer Credit Act 1974 (licence number 622875).

Your Information

Give Me My Money Limited is registered under the Data Protection Act 1998 to allow us to hold and process information about you in accordance with the principles in the Act. You can get more information on the provisions of the Act and your rights under it from the Information Commissioner's Office at:

http://www.ico.gov.uk/

We will need to obtain certain information related to you, your loan and any associated insurance contract from you, from your lender, insurer and, where appropriate, your credit broker or other supplier in order to assist us with the assessment and management of your claim. By giving us your information you authorise us to retain and use it for these purposes, including disclosing it to third parties where this is necessary to progress your claim. We would also like to keep you informed of other related services that we provide from time to time that may be of interest to you. If you would prefer that we did not do so, please let us know.

Your Money

As part of our service and in order to speed up the settlement process, when handling a claim on your behalf you authorise us to open an account in your name with credEcard Limited. There is no cost to you for opening this account. When your claim settles any cash compensation will be credited to this account and our fee and VAT will be deducted from it. You will receive a pre paid debit card enabling you to withdraw funds. Alternatively you can transfer the balance to your bank account. If you continue to use the card you may incur periodic fees and fees for certain types of transactions.

Our Fees

Our fee + VAT becomes payable as soon as your claim is settled and must be paid within 14 days. Our fee is calculated on the total amount of the settlement received. This includes any sums credited to your loan account (including sums used to reduce any arrears on your account) as well as sums received in cash. You must ensure you have sufficient funds to pay our fee.

Cancellation

You may cancel your contract with us within 14 days without charge. If you decide to cancel your contract after 14 days and before an offer of settlement has been received we will charge you a fee of £100 + VAT to cover our administrative costs. Once an offer of settlement is received our full fee +VAT becomes payable. There is no charge to you if we do not make a successful claim on your behalf.

Any Complaints

We hope that you never have cause to complain about our services and would like to hear from you immediately if you have any concerns so that we can try to resolve them to your satisfaction. You can contact us by mail at:

Give Me My Money Limited,
One, Caspian Point,
Caspian Way,
Cardiff
CF10 4DQ

Or you can contact us by e-mail at:

CustomerRelations@givememymoney.co.uk

Or by telephone on:

0844 561 6826

We will acknowledge any complaint in writing within 5 business days advising you who will deal with it. We will try to provide a full written response within 4 weeks and, if we can't resolve it in that time, will give you a written explanation of why we have been unable to do so.
To ensure any complaints are handled properly, we have a formal written complaints procedure and we would be happy to provide you with a copy of this.
If we are unable to resolve your complaint to your satisfaction within 8 weeks you can refer it to the Claims Management Regulator at:

Claims Management Regulator,
57 - 60 High Street,
Burton Upon Trent ,
Staffordshire DE14 1JS.

info@claimsregulation.gov.uk

Telephone 0845 450 6858